When to arrive
Please arrive at least 15 minutes prior to your appointment to change into a gown and unwind in our treatment rooms. Please be aware if you arrive late it may reduce your own treatment time.
Protecting your health
It is important to advise your Therapist if you are under the care of a health professional, are pregnant or have any health conditions as medical clearance from your GP may be required in some instances. We are also able to tailor treatments for both men and women based on individual needs. Please see our Covid-19 policy for more information on our hygiene practices.
Making sure you’re comfortable
Your privacy is respected at all times. Our Therapists are extremely discreet and have many years of experience working with various body and skin types and conditions. If you feel uncomfortable for any reason, please tell your Therapist immediately so we can ensure your comfort. Please speak quietly at all times and ensure your mobile phone is turned OFF.
Gift Vouchers
Beautifully presented Gift Vouchers can be purchased for products, spa treatments and packages, or to a dollar value of your choice.
Children
Young people under the age of 16 must be accompanied by a parent or guardian when having a spa treatment. We understand that many of our clients have young children, however due to safety concerns young children are generally not permitted in spa. Please check with reception if you cannot make arrangements prior to your treatment time. If you are unable to have your treatment due to having a child with you and we do not have 24 hrs notice, there will be a 100% cancellation fee.
Cancellation Policy
Credit Card details are required at the time of booking. If no shows or cancellations occur within 24hrs prior to your booking, 50% of your treatment cost will be deducted. Confirmation of your booking with us constitutes your acknowledgement and agreement of this Cancellation Policy.
Public Holidays
A 15% surcharge applies on all public holidays. No shows on a public holiday will be charged 100% of treatment.
We also accept AFTER PAY.
